REFUND | CANCELLATION | SHIPPING POLICY
FAQs. General Information
How long will my order take to ship?
We usually ship them within 24-48 hours.
In case any product says Out Of Stock or Pre-Order, it means the product is in manufacturing and will arrive within 2-3 weeks. We notify you and manage your waiting list on a first-come-first-served basis.
On rare occasions, a specific size/color combination may not be available right away. In that case, kindly allow up to 10 days to refill our T-shirt inventory before you can place your order.
My payment was successful but the order status shows Pending Payment/Failed. Why?
You may have experienced an error/glitch on the payment gateway page or technical difficulties due to which our website couldn’t capture your transaction (even though it’s successful).
In this case, we request you to contact us via firstname.lastname@example.org. We will resolve this by manually processing your order.
Why are a few of the products out of stock?
Our product designs are in the experimental phase now, so we have them on our website as a showcase of our collections. We also have the fast selling products that we keep re-stocking that are available on the website.
However, we do restock the out-of-stock products at different intervals and hence we have them on showcase to help our customers understand the collection we have.
We request you to follow our social media for updates when the out of stock products will be available once again.
Cancellations and Refunds
We do our level best to make sure you are satisfied with our product and services. But, if for some unforeseen reason you wish to cancel your order, you may do so within 15 days of delivery and get a full refund.
Kindly raise a return or exchange request through our returns center or email us at email@example.com and we will take this forward. Refunds of online payments are processed automatically via the payment method used. It can take 3-5 working days for it to reflect in your account once processed.
COD refunds can take up to 5 days from date of delivery of the returned item.
Orders placed from Countries apart from India can't be cancelled once shipped.
How long will my order take to deliver, once shipped?
We partner with the best courier companies globally and will choose the one that is most efficient in your PIN code.
It takes 2-3 working days for a shipment to reach metro cities in India.
Up to 5 working days to any non-metro locations in India. International shipments take 10-14 working days to reach most western countries.
We will provide you with tracking information once your order is shipped so you can track the real-time progress of your shipment.
For International orders, We deliver between 3 - 15 days.
What is your return policy?
We provide 15-days returns for all products.
To initiate a return, kindly raise a return or exchange request through our returns center or email us at firstname.lastname@example.org describing your reason for return and we will take it forward from there.
Items will have to be in new condition, without any wash or usage, and to be returned in their original packaging within 15 days of delivery.
Orders placed from Countries apart from India can't be returned. However in a rare instance of a manufacturing defect in your product, your money will be refunded only to your original payment method.
My Product is missing from the package and the order status shows completed. Why?
In a rare occasion that you havn't received your entire order, we request you to please mail us at email@example.com and we'll resolve your query before 48 hours.
Can you ship faster if I’m traveling somewhere or have to gift to someone?
Yes, since most of our products are made in-house, we do take special requests to expedite certain orders. We do not provide any guarantee but rest assured, we will always try our best to accommodate any urgent orders.
Just reach us out on the contact info provided and we’ll let you know 🙂