Frequently Asked Questions

Once your payment is authorised (or your cash-on-delivery order is placed), you will receive an email with your order number (for example #1234), the items you ordered and the expected delivery time. We email you again with tracking details when your order ships.

You can pay online using any of the payment methods shown at checkout, or choose cash on delivery (COD) for orders in India. A COD fee of ₹150 applies.

Occasionally the payment page fails to tell our website that a payment went through. Email us at operations@theveshticompany.com with your transaction ID (from your bank or payment app), your name, address, phone number and the items you ordered, and we will process your order manually.

Check that the code is typed exactly as shown, including capitals, and that your order meets the offer's conditions. Copying and pasting the code at checkout usually solves the problem. If it still doesn't apply, contact us before placing your order and we'll help.

We don't offer gift cards or wholesale accounts. We do offer bulk-order discounts: when your cart qualifies, the discount is applied automatically at checkout, with no code needed.

Contact us as soon as possible on WhatsApp at +91 97903 97903 or at operations@theveshticompany.com. If your order hasn't been dispatched yet, we'll do our best to change the size, colour or address.

Many of our designs are made in limited runs and restocked at intervals. A product marked Pre-Order is being made and usually arrives within 2–3 weeks; we'll tell you the expected dispatch date and ship as soon as it's ready. A specific size or colour can occasionally take up to 10 days to restock.

Orders are dispatched within 48 hours and delivered within 10 days. We work with leading courier partners and choose the fastest option for your PIN code or country. You'll get a tracking link by email/SMS once your order ships, and you can also follow it on our order tracking page.

Free shipping on orders of ₹3,000 and above. Orders below ₹3,000: ₹45. Cash on delivery: ₹150.

Yes, we ship worldwide by express courier. Orders up to ₹5,000: ₹2,000. Orders above ₹5,000: ₹4,000 (₹2,500 for the United States). Customs duties and import taxes charged by the destination country, if any, are paid by the recipient.

Couriers can take up to 24 hours to activate tracking after a parcel is handed over. Please check again after that.

The courier schedules the final delivery from the local hub. You'll receive an update as soon as your parcel is out for delivery.

Couriers usually re-attempt delivery on the next working day. Check your SMS or email for the new attempt date. If you can't be available, contact the courier using the details in your tracking message, or contact us.

Check your email and SMS for updates and track your parcel on our order tracking page. If it is past the expected date, contact us at operations@theveshticompany.com or on WhatsApp at +91 97903 97903 and we'll chase it with the courier.

Couriers don't allow parcels to be opened before delivery. Please accept the parcel and contact us at operations@theveshticompany.com if anything is wrong. We'll sort it out.

We make most of our products in-house, so we can sometimes speed up an order. We can't guarantee it, but we'll always try. Contact us on WhatsApp at +91 97903 97903 before ordering.

Email us at operations@theveshticompany.com with your order number, and we'll resolve it within 48 hours.

For orders delivered in India, you can return or exchange an item within 15 days of delivery. The item must be unused, unwashed and in the condition you received it, in its original packaging, with your order number or proof of purchase.

Raise a request through our Returns Center using your order number and registered email, or email operations@theveshticompany.com with your order number and the reason for the return. You'll receive an email confirming your request. Once it's approved, we'll send you the return instructions.

If our courier partners can't pick up from your location, we'll ask you to send the item to the address in your return email. We can process the refund or exchange only after the item reaches us, so please send it within 15 days of that email. For items over ₹2,000, use a trackable service or shipping insurance.

Exchanges: no extra shipping charge. Refunds: the product amount is refunded in full; the shipping fee and cash-on-delivery fee paid on the order are not refunded.

Items that have been used, washed or damaged after delivery, items not in their original packaging, and items returned more than 15 days after delivery. A partial refund may be offered where an item isn't in its original condition for reasons not due to our error.

We're sorry. Email operations@theveshticompany.com within 15 days of delivery with your order number and photos of the item, and we'll arrange a replacement or refund.

For orders in India, you can cancel within 15 days of delivery and receive a refund of the product amount by raising a return request through our Returns Center. To cancel before dispatch, contact us immediately on WhatsApp at +91 97903 97903 or at operations@theveshticompany.com. There is no cancellation fee, and the full amount paid is refunded to your original payment method.

Returns and exchanges aren't available for orders shipped outside India, and international orders can't be cancelled once shipped. In the rare case of a manufacturing defect, contact us within 15 days of delivery and the amount will be refunded to your original payment method.

Once your return is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds for online payments go to your original payment method and can take 3–5 working days to reflect once processed. Refunds for cash-on-delivery orders can take up to 5 days from delivery of the returned item.

First check your bank account again, then contact your bank or card company, as refunds can take a little time to post. If you still can't see it, email us at operations@theveshticompany.com.

Every product page has a size chart with waist, hip, length and other measurements. Most of our harem pants come in Free Size and Plus Size with an elasticated or half-elastic waist that fits a range of waist sizes. Our other pants, shirts, kurtas and tops come in standard sizes from S to XL or XXL. If you're between sizes, message us and we'll help you choose.

Our cotton products are made from cotton blended with Giza cotton, in fabrics we develop with weavers. Many styles in our Sandloom Series use breathable cotton gauze. Read more in our guides to Giza cotton and cotton gauze.

All our products are machine washable. Wash with similar colours using a mild detergent, and always turn garments inside out before washing to keep them fresh, especially printed pieces.

All our products are made in India.

Yes. Most of our harem pants are designed for men and women. Shop them in Harem Pants, or by fit in harem pants for men and harem pants for women.

We photograph our products to show colours as accurately as possible, but screens display colour differently, so there may be slight variations.

We'd love to hear from you. You can review any product you've bought on its product page. The most helpful reviews describe the fit, fabric and how you wear it, and photos help other customers too.

This website is operated by THEVESHTICOMPANY LLP (trade name: The Veshti Company), registered office: New No. 16/6, Old No. 22/6, Ashoka Avenue, Kodambakkam, Chennai, Tamil Nadu 600024, India.

Email operations@theveshticompany.com or call/WhatsApp +91 97903 97903. You can also use our contact page.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer: Pooja Sharma, email pooja@theveshticompany.com, address: THEVESHTICOMPANY LLP, New No. 16/6, Old No. 22/6, Ashoka Avenue, Kodambakkam, Chennai, Tamil Nadu 600024, India. Please include your order number. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

We use your information only to process and deliver your order, provide support and, with your consent, send you updates and offers. Payments are processed securely by our payment partners. To access, correct or delete your personal information, contact our Grievance Officer. Read our full Privacy Policy.

Shipping Policy · Refund & Cancellation Policy · Privacy Policy · Terms of Service. These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts in Chennai, Tamil Nadu.