Privacy policy

Last updated: 28 October 2026

This Privacy Policy explains how THEVESHTICOMPANY LLP (trade name: The Veshti Company), registered office New No. 16/6, Old No. 22/6, Ashoka Avenue, Kodambakkam, Chennai, Tamil Nadu 600024, India ("we", "us", "our"), collects, uses, shares and protects your personal data when you use theveshticompany.com (the "Website") or buy from us. It is written to comply with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

1. Personal data we collect

  • Contact and order details: your name, email address, phone number, billing and shipping addresses, and the products you order.
  • Payment details: payment status and transaction reference. Card, UPI and bank details are entered directly with our payment gateways; we do not see or store your full card details.
  • Account and preferences: if you create an account, your login details, order history, loyalty points and marketing preferences.
  • Communications: messages you send us by email, WhatsApp or our forms, and reviews or photos you submit.
  • Device and usage data: IP address, device and browser type, pages viewed, referring website and how you interact with the Website, collected through cookies, pixels and similar technologies.

2. Why we use it

  • To process, ship and deliver your order, handle payments, returns, exchanges and refunds, and send order and delivery updates by email, SMS or WhatsApp.
  • To provide customer support and handle complaints.
  • To prevent fraud and keep the Website secure.
  • With your consent, to send you offers and updates by email or WhatsApp, and to show you relevant ads on other websites and apps.
  • To understand how the Website is used and improve our products and services.
  • To comply with legal obligations, such as tax and accounting records, and to respond to lawful requests from authorities.

We process your personal data on the basis of your consent, which you give when you place an order, create an account or sign up for updates, or where the law otherwise permits, such as for purposes you voluntarily provide data for or to comply with the law.

3. Who we share it with

We share personal data only as needed for the purposes above, with:

  • Our e-commerce platform (Shopify), which hosts the Website and stores order data.
  • Payment gateways that process your payments.
  • Courier, logistics and order-tracking partners that deliver your order and returns.
  • Messaging providers we use to send email, SMS and WhatsApp messages.
  • Reviews and loyalty services that collect product reviews and run our rewards programme.
  • Analytics and advertising partners, such as Google and Meta, which help us measure Website use and show relevant ads.
  • Government or law-enforcement authorities, where required by law.

These service providers may only use your data to provide their services to us. We do not sell your personal data.

4. Data stored outside India

Some of our service providers, including Shopify, store and process data on servers outside India. Where this happens, we transfer data only as permitted under Indian law.

5. Cookies and advertising

We use cookies and similar technologies to keep your cart and session working, remember preferences, analyse traffic and measure our advertising. You can block or delete cookies in your browser settings, although some parts of the Website may not work properly without them. You can opt out of personalised ads through your Google ad settings and your Facebook/Instagram ad preferences.

6. How long we keep it

We keep personal data only for as long as needed for the purposes it was collected, or as required by law, for example to meet tax and accounting obligations. When it is no longer needed, we delete or anonymise it.

7. How we protect it

We use reasonable security practices, including encrypted (HTTPS) connections and access controls, and our platform and payment partners follow recognised security standards. No online system is completely secure, but if a personal data breach affects you, we will inform you and the relevant authorities as required by law.

8. Your rights

You have the right to:

  • access a summary of the personal data we hold about you and how we use it;
  • correct, complete or update your personal data;
  • ask us to erase your personal data, unless we need to keep it by law;
  • withdraw your consent at any time, as easily as you gave it, for example by using the unsubscribe link in our emails, asking us on WhatsApp, or contacting us (withdrawal does not affect processing already done);
  • nominate a person to exercise your rights if you die or become incapacitated; and
  • have your grievances addressed.

To exercise these rights, contact our Grievance Officer using the details below. We may need to verify your identity before acting on your request.

9. Children

The Website is meant for adults. We do not knowingly collect personal data from anyone under 18 without the verifiable consent of a parent or legal guardian, and we do not track or target ads at children. If you believe a child has given us personal data, please contact us and we will delete it.

10. Grievance Officer

For questions, requests or complaints about your personal data, contact:
Pooja Sharma, Grievance Officer
Email: pooja@theveshticompany.com
Address: THEVESHTICOMPANY LLP, New No. 16/6, Old No. 22/6, Ashoka Avenue, Kodambakkam, Chennai, Tamil Nadu 600024, India

We will acknowledge your complaint within 48 hours and resolve it within one month. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its updated date.

12. Contact us

Email: operations@theveshticompany.com · Phone / WhatsApp: +91 97903 97903