REFUND | CANCELLATION | SHIPPING POLICY
Shipping
How long will my order take to ship and arrive?
Orders are dispatched within 48 hours and delivered within 10 days. We partner with leading courier companies and choose the most efficient one for your PIN code or country. You will receive tracking details once your order ships, and you can also track it on our order tracking page.
If a product says Out of Stock or Pre-Order, it is being manufactured and will arrive within 2–3 weeks. We notify you and manage the waiting list on a first-come-first-served basis. On rare occasions a specific size/colour may need up to 10 days to restock before you can order it.
What are the shipping charges?
India: free shipping on orders of ₹3,000 and above; ₹45 on orders below ₹3,000. Cash on delivery is available for a fee of ₹150.
International: ₹2,000 on orders up to ₹5,000; ₹4,000 on orders above ₹5,000 (₹2,500 for the United States). Customs duties and import taxes, if any, are payable by the recipient.
Can you ship faster if I’m travelling or sending a gift?
Since most of our products are made in-house, we do take special requests to expedite orders. We can’t guarantee it, but we will always try our best to accommodate urgent orders. Just reach out using the contact details below.
Returns, Exchanges and Cancellations
What is your return policy?
We offer returns and exchanges within 15 days of delivery on all products delivered in India. Items must be in new condition, without any wash or use, and returned in their original packaging within 15 days of delivery.
To start a return or exchange, raise a request through our Returns Center or email us at operations@theveshticompany.com with your order number and the reason for return. Returned items go to our registered office in Chennai.
Are there any charges for returns or exchanges?
Exchanges: no extra shipping charge.
Refunds: the shipping fee and cash-on-delivery fee paid on the order are not refunded; the product amount is refunded in full.
Can I cancel my order?
If for any reason you wish to cancel your order, you may do so within 15 days of delivery and get a refund of the product amount by raising a return request as above. Orders placed from countries outside India can’t be cancelled once shipped.
International orders
Returns and exchanges are not available for orders shipped outside India. In the rare case of a manufacturing defect, contact us within 15 days of delivery and the amount will be refunded to your original payment method.
How will I get my refund?
Refunds for online payments are processed to the original payment method and can take 3–5 working days to reflect once processed. Refunds for cash-on-delivery orders can take up to 5 days from delivery of the returned item.
Orders and Payments
My payment was successful but the order shows Pending Payment/Failed. Why?
There may have been a glitch on the payment gateway page that stopped our website from capturing your transaction, even though it was successful. Email us at operations@theveshticompany.com and we will process your order manually.
An item is missing from my package. What should I do?
In the rare case that you haven’t received your entire order, email us at operations@theveshticompany.com and we’ll resolve it within 48 hours.
Why are some products out of stock?
Some designs are limited runs that we restock at intervals. Follow us on social media to hear when they are back.
Contact
THEVESHTICOMPANY LLP, New No. 16/6, Old No. 22/6, Ashoka Avenue, Kodambakkam, Chennai, Tamil Nadu 600024, India
Email: operations@theveshticompany.com · Phone / WhatsApp: +91 97903 97903
Grievance Officer: Pooja Sharma, pooja@theveshticompany.com